The Impact of Internal & External Reward Programs
Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff. Find part one here.
Regardless of the career path you choose, you hope to find a company that recognizes your achievements, offers feedback and helps you learn and grow in your career. As a customer, that type of organization is exactly what you hope to find, however, it’s from a slightly different angle. Customers are specifically looking for a quality service provided at a reasonable cost, also referred to as Value. And we believe value can only be achieved if the company puts their team’s needs first.
Most customers do not consciously consider the treatment of the employees when they’re in need of an on-demand service such as HVAC; however, the satisfaction of the customer is without a doubt directly related to the satisfaction of the employee. Without employees willing to embody your company mission, exemplify your core values, and represent your company the way you expect, then your business will not survive during hard times and off-seasons, year after year after year.