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Creating a Positive Company Culture Series: Part 1

Brothers Opt

How Team Meetings Promote Personal Growth & Superior Customer Service

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff.

When people ask what has made our business successful, we do not hesitate to say, “Our Team”. Without our office staff and technicians to carry out our mission each and every day, we would be nothing more than a few brothers with a few trucks.

The follow up question is typically something along the lines of, “How did you find such a great group of individuals?” And there we have to pause and explain. Of course it is difficult to find great employees to hire, but it is even more difficult to retain and motivate great employees and that is where our company philosophy comes into play. Our strategy revolves around recruiting “B Players” and leading them to become “A Players”.

The Hobaica management team has carefully curated an extremely positive company culture here that not only encourages teamwork, but individual growth as well. And the staple of our positive company culture is our bi-weekly company “Morning Meetings”. This meeting includes the entire staff and incorporates everything from reciting the pledge of allegiance, our company mission statement & motto to rewarding  team members for positive affirmations from customers.

The Benefits of Positive Company Culture

The Morning Meeting is a way for us to bring everyone together as one unified team, celebrate our successes, talk about ways we positively impacted our customers and remind each individual how impactful they are to the overall success of the company. And we think that is what differentiates our success from our competitors. It gives our employees a reason to be the very best they can be, and it fosters a sense of team spirit that not every organization can claim to have. 

See some of our great internal videos on our Hobaica Services Facebook Page!

Components of the Morning Meeting

Each meeting we select one employee at random to start the meeting off! That employee starts off with the company cheer and then leads our entire team in reciting the pledge of allegiance, our mission statement, our motto, and our company jingle. This process definitely wakes everyone up, gets them out of their comfort zone, gives us all a good laugh, and gets the day started on the right foot!

The Benefits of Positive Company Culture

1. Mission Statement: At Hobaica Services, we promise to serve our customers professionally and efficiently, while treating them as we would want to be treated. We will provide the greatest value possible, by offering the best service and uncompromising quality… every time!

2. Company Cheer: I’m Alive, I’m Awake – I Feel Great!”

3. Company Motto: “No Worries”

4. Company Jingle: 

The Benefits of Positive Company Culture

5. Thought For The Week: We play a quick game of Hangman centered around a specific theme that we selected for the week. It get’s everyone’s wheels turning and helps them think outside the box!

6. Employee Recognition: We make sure our employees are recognized and appreciated through a variety of reward programs and activities including Employee of the Month, Raving Fan Champ, Culture Ball, Hobaica Wheel of Fortune, Team Inspiration Cards, Birthdays/Anniversaries, and Drawings. We celebrate the winners of these and more during our meeting.

7. New Programs/Processes: We keep everyone informed of new marketing programs, development changes and/or new training that will be taking place. It allows everyone to contribute their ideas and educate our customers.

8. Monthly Goals: We review our monthly goals status, brainstorm how we can improve & celebrate successes

9. Bonuses: Monthly bonus spiff checks and vacation dollars are celebrated and distributed. All team members accumulating over $500 are recognized in front of their peers.

10. Motivational Video: We incorporate a video that supports our theme of the week and/or our mission of superior customer service and share it with the team. It allows us to remind them of who we are as an organization and what we want to represent.

If you’re looking for ways to bring your company together to foster teamwork and encourage employees to give their personal best, we highly encourage regular team meetings as well as a a variety of other programs that reinforce your company’s Core Values.

It is important to remember that your team must be your #1 focus. The better you take care of your team, the better your customers will be taken care of!

If your employees enjoy what they do and respect who they work for, they are much more inclined to give your customers the very best customer service that they can, and that is one reason why we have created the work environment that we have here at Hobaica.

Remember, look out for the next 3 chapters of our “Creating Positive Company Culture Series” to learn more about our internal and external programs that encourage positive attitude around the office and subsequently in the homes of our customers!

The Benefits of Positive Company Culture

If you have questions about becoming a Hobaica team member, or you would like more information about our efforts internally or out in the community, take a look at our other blog posts or call our friendly office staff at 602-633-9555, today!

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Check Out Our Reviews . . . From Neighbors Near You

Karen Bender
Karen Bender
23:26 01 Jul 22
John and Jared came out today to take a look at my air conditioning unit. I live in a condo where I can’t see my unit but noticed some water dripping from the roof. They weren’t just on time, they were a little early which helped free up the rest of my day.They found that the system was running as it should be and let me know that the water was dripping because the condensation line was disconnected. Super easy fix with a little bit of glue, and they did not create worry where there was none just to add to the bill.As if that wasn’t good enough, they were incredibly nice and easy to talk to. Not nice because it’s required- just really genuine people. I was not expecting to have such an easy and inexpensive experience in Phoenix during hot, muggy monsoon season. Thank you both for making my day!
Jim Adams
Jim Adams
18:54 01 Jul 22
We recently had our air conditioning go out on Tuesday and on Friday a new unit was installed. The service has been fantastic. Could not have asked for a faster more friendly company.Zach and Gio were amazing in getting the unit installed and walking us through the new thermostat.
PHX Keeve
PHX Keeve
22:05 30 Jun 22
Grayson came out and was on time, and very nice. He took extra time to diagnose a potential problem, and even re-secured some wire mesh (to keep birds out) that had been blown off from the wind. He answered all my questions, will do business with hobaica again.
James Borsheim
James Borsheim
21:27 30 Jun 22
In every way possible, extremely professional service. Used since 2008, very pleased.
Joseph Shepard
Joseph Shepard
17:36 29 Jun 22
Grayson was awesome. He called ahead of time to let me know he was on his way and showed up right on time. Completed our AC system checkup and gave me a detailed report on everything. 5+ stars!!
Paula Gierek
Paula Gierek
01:11 29 Jun 22
Dylan thankyou for the great job ,you and Chase did installing a tankless water heater .Appreciate promptness,and courtesy you displayed.Will certainly use your services again .
Rhonda Brown
Rhonda Brown
20:34 25 Jun 22
Dylan was on time and very professiona an courteous He explained everything and didn't mind answering any questions as well as giving me all the options
Alison Busch
Alison Busch
18:21 25 Jun 22
Travis just left and as always, Hobacia's technician did an excellent job. All technicians we have had, have done a great job and we have never had to call back for any reason. We have uaed them for several years and will continue to use for many years to come.
jeff Zacher
jeff Zacher
16:30 25 Jun 22
Dale was amazing, very professional, very thorough.

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