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Creating a Positive Company Culture Series: Part 1

Brothers Opt

How Team Meetings Promote Personal Growth & Superior Customer Service

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff.

When people ask what has made our business successful, we do not hesitate to say, “Our Team”. Without our office staff and technicians to carry out our mission each and every day, we would be nothing more than a few brothers with a few trucks.

The follow up question is typically something along the lines of, “How did you find such a great group of individuals?” And there we have to pause and explain. Of course it is difficult to find great employees to hire, but it is even more difficult to retain and motivate great employees and that is where our company philosophy comes into play. Our strategy revolves around recruiting “B Players” and leading them to become “A Players”.

The Hobaica management team has carefully curated an extremely positive company culture here that not only encourages teamwork, but individual growth as well. And the staple of our positive company culture is our bi-weekly company “Morning Meetings”. This meeting includes the entire staff and incorporates everything from reciting the pledge of allegiance, our company mission statement & motto to rewarding  team members for positive affirmations from customers.

The Benefits of Positive Company Culture

The Morning Meeting is a way for us to bring everyone together as one unified team, celebrate our successes, talk about ways we positively impacted our customers and remind each individual how impactful they are to the overall success of the company. And we think that is what differentiates our success from our competitors. It gives our employees a reason to be the very best they can be, and it fosters a sense of team spirit that not every organization can claim to have. 

See some of our great internal videos on our Hobaica Services Facebook Page!

Components of the Morning Meeting

Each meeting we select one employee at random to start the meeting off! That employee starts off with the company cheer and then leads our entire team in reciting the pledge of allegiance, our mission statement, our motto, and our company jingle. This process definitely wakes everyone up, gets them out of their comfort zone, gives us all a good laugh, and gets the day started on the right foot!

The Benefits of Positive Company Culture

1. Mission Statement: At Hobaica Services, we promise to serve our customers professionally and efficiently, while treating them as we would want to be treated. We will provide the greatest value possible, by offering the best service and uncompromising quality… every time!

2. Company Cheer: I’m Alive, I’m Awake – I Feel Great!”

3. Company Motto: “No Worries”

4. Company Jingle: 

The Benefits of Positive Company Culture

5. Thought For The Week: We play a quick game of Hangman centered around a specific theme that we selected for the week. It get’s everyone’s wheels turning and helps them think outside the box!

6. Employee Recognition: We make sure our employees are recognized and appreciated through a variety of reward programs and activities including Employee of the Month, Raving Fan Champ, Culture Ball, Hobaica Wheel of Fortune, Team Inspiration Cards, Birthdays/Anniversaries, and Drawings. We celebrate the winners of these and more during our meeting.

7. New Programs/Processes: We keep everyone informed of new marketing programs, development changes and/or new training that will be taking place. It allows everyone to contribute their ideas and educate our customers.

8. Monthly Goals: We review our monthly goals status, brainstorm how we can improve & celebrate successes

9. Bonuses: Monthly bonus spiff checks and vacation dollars are celebrated and distributed. All team members accumulating over $500 are recognized in front of their peers.

10. Motivational Video: We incorporate a video that supports our theme of the week and/or our mission of superior customer service and share it with the team. It allows us to remind them of who we are as an organization and what we want to represent.

If you’re looking for ways to bring your company together to foster teamwork and encourage employees to give their personal best, we highly encourage regular team meetings as well as a a variety of other programs that reinforce your company’s Core Values.

It is important to remember that your team must be your #1 focus. The better you take care of your team, the better your customers will be taken care of!

If your employees enjoy what they do and respect who they work for, they are much more inclined to give your customers the very best customer service that they can, and that is one reason why we have created the work environment that we have here at Hobaica.

Remember, look out for the next 3 chapters of our “Creating Positive Company Culture Series” to learn more about our internal and external programs that encourage positive attitude around the office and subsequently in the homes of our customers!

The Benefits of Positive Company Culture

If you have questions about becoming a Hobaica team member, or you would like more information about our efforts internally or out in the community, take a look at our other blog posts or call our friendly office staff at 602-633-9555, today!

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Check Out Our Reviews . . . From Neighbors Near You

scott agran
scott agran
05:53 16 Nov 21
Binh is a wonderful person and a great representative of his company. Excellent communicator, honest and hard worker
Linda Wendell
Linda Wendell
21:53 15 Nov 21
We were very happy with the service provided by Ryan Waters and his team.
Allan Smolko
Allan Smolko
04:06 13 Nov 21
They were great!
Vander Shanholt
Vander Shanholt
01:03 13 Nov 21
Scott was incredibly friendly and repaired our upstairs heat in short order
Barbara Myers
Barbara Myers
23:26 12 Nov 21
11/12/2021 - Another great Hobiaca experience - thanks for sending Justin Driver to service my HVAC and complete the water heater repair. Great service and very professional. Thank you HobiacaHobaica thank you for always sending the best in the business - Ryan Waters was so nice and professional. I really think your team sets the example for others in knowledge of your products and services you provide. Thank you!!
Diane Stouffer
Diane Stouffer
16:57 12 Nov 21
Binh Tran was great! He replaced the capacitor on our AC unit before we had an issue w the motor. He was courteous and professional. Thank you, Binh!
Cindy Fischer
Cindy Fischer
01:42 12 Nov 21
Ryan, Dylan& John were awesome. Professional, personable , on-time & dependable. Thx guys
Marc Jouandet
Marc Jouandet
23:36 11 Nov 21
Scott came by today to perform routine maintenance on our air conditioners. He discovered one of the capacitors to be failing & was able to replace it quickly & efficiently. Now I can get through the summer without worries. Thanks Scott!
Jack Guzman
Jack Guzman
22:13 11 Nov 21
Hello, just a little note to tell you how great our Technicians were today.Ivan and Troy showed up a little ahead of schedule, met with us, checked out the work areas and got right to work. And they did a fantastic job! I thought I was going to hear all kinds of banging and all kinds of noise but instead it was just a little bit of noise and the cool sound of Ivan whistling... reminded me of my Dad, he always whistled to, it was great.Troy was also quietly working outside.Upon completion of the work Troy and Ivan showed us their work and how the new thermostat worked.They did a great job with the installation, very professional work! I've seen a few air conditioning/furnace installations over the years when building homes with my dad and cousin...and these two technicians (Ivan and Troy) are obviously very good at what they do, and very good with the customer service experience they exhibited to us!!And personally I think they both definitely deserve a raise!!! And no, they didn't ask me to say this, LOL. It's obvious they're humble guys that would never ask for something like this, but they definitely deserve a raise...at minimum some fantastic kudos to some great Hobiaca Technicians!Kudos to Ivan and Troy for a job very well done!Thank you,Jack and Jackie Guzman11/11/2021

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