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Creating a Positive Company Culture Series: Part 1

Brothers Opt

How Team Meetings Promote Personal Growth & Superior Customer Service

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff.

When people ask what has made our business successful, we do not hesitate to say, “Our Team”. Without our office staff and technicians to carry out our mission each and every day, we would be nothing more than a few brothers with a few trucks.

The follow up question is typically something along the lines of, “How did you find such a great group of individuals?” And there we have to pause and explain. Of course it is difficult to find great employees to hire, but it is even more difficult to retain and motivate great employees and that is where our company philosophy comes into play. Our strategy revolves around recruiting “B Players” and leading them to become “A Players”.

The Hobaica management team has carefully curated an extremely positive company culture here that not only encourages teamwork, but individual growth as well. And the staple of our positive company culture is our bi-weekly company “Morning Meetings”. This meeting includes the entire staff and incorporates everything from reciting the pledge of allegiance, our company mission statement & motto to rewarding  team members for positive affirmations from customers.

The Benefits of Positive Company Culture

The Morning Meeting is a way for us to bring everyone together as one unified team, celebrate our successes, talk about ways we positively impacted our customers and remind each individual how impactful they are to the overall success of the company. And we think that is what differentiates our success from our competitors. It gives our employees a reason to be the very best they can be, and it fosters a sense of team spirit that not every organization can claim to have. 

See some of our great internal videos on our Hobaica Services Facebook Page!

Components of the Morning Meeting

Each meeting we select one employee at random to start the meeting off! That employee starts off with the company cheer and then leads our entire team in reciting the pledge of allegiance, our mission statement, our motto, and our company jingle. This process definitely wakes everyone up, gets them out of their comfort zone, gives us all a good laugh, and gets the day started on the right foot!

The Benefits of Positive Company Culture

1. Mission Statement: At Hobaica Services, we promise to serve our customers professionally and efficiently, while treating them as we would want to be treated. We will provide the greatest value possible, by offering the best service and uncompromising quality… every time!

2. Company Cheer: I’m Alive, I’m Awake – I Feel Great!”

3. Company Motto: “No Worries”

4. Company Jingle: 

The Benefits of Positive Company Culture

5. Thought For The Week: We play a quick game of Hangman centered around a specific theme that we selected for the week. It get’s everyone’s wheels turning and helps them think outside the box!

6. Employee Recognition: We make sure our employees are recognized and appreciated through a variety of reward programs and activities including Employee of the Month, Raving Fan Champ, Culture Ball, Hobaica Wheel of Fortune, Team Inspiration Cards, Birthdays/Anniversaries, and Drawings. We celebrate the winners of these and more during our meeting.

7. New Programs/Processes: We keep everyone informed of new marketing programs, development changes and/or new training that will be taking place. It allows everyone to contribute their ideas and educate our customers.

8. Monthly Goals: We review our monthly goals status, brainstorm how we can improve & celebrate successes

9. Bonuses: Monthly bonus spiff checks and vacation dollars are celebrated and distributed. All team members accumulating over $500 are recognized in front of their peers.

10. Motivational Video: We incorporate a video that supports our theme of the week and/or our mission of superior customer service and share it with the team. It allows us to remind them of who we are as an organization and what we want to represent.

If you’re looking for ways to bring your company together to foster teamwork and encourage employees to give their personal best, we highly encourage regular team meetings as well as a a variety of other programs that reinforce your company’s Core Values.

It is important to remember that your team must be your #1 focus. The better you take care of your team, the better your customers will be taken care of!

If your employees enjoy what they do and respect who they work for, they are much more inclined to give your customers the very best customer service that they can, and that is one reason why we have created the work environment that we have here at Hobaica.

Remember, look out for the next 3 chapters of our “Creating Positive Company Culture Series” to learn more about our internal and external programs that encourage positive attitude around the office and subsequently in the homes of our customers!

The Benefits of Positive Company Culture

If you have questions about becoming a Hobaica team member, or you would like more information about our efforts internally or out in the community, take a look at our other blog posts or call our friendly office staff at 602-633-9555, today!

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Check Out Our Reviews . . . From Neighbors Near You

Holly Boudro
Holly Boudro
03:01 26 Feb 21
Wonderful experience! He came on one day and fixed what he could and then scheduled us the next day to repair the problem! He was very friendly and outgoing!
Karen Woodhouse
Karen Woodhouse
22:39 25 Feb 21
Scott Dale was very professional and knowledgeable during an inspection of my HVAC system. I was very comfortable during his visit and he shared helpful information and pictures and patiently answered all of my questions. I highly recommend Scott and appreciate having a technician of his caliber representing Hobaica.
frances hansen
frances hansen
15:51 25 Feb 21
Mike did great service!
Trisha Kelly
Trisha Kelly
03:16 25 Feb 21
Saw Mike Varela outside a neighbors house. Stopped what he was doing to answer my 100 questions lol. Definitely a difference from past experiences with HVAC companies. Wanted to share my good experience. Would recommend to a friend.
Sophia Martos Jerez
Sophia Martos Jerez
20:06 24 Feb 21
Always a pleasure working with the HVAC crew from Hobaica! Mike Varela! Was friendly and knowledgeable about what is going on with our home unit. Great job!
Catherine Graham
Catherine Graham
19:39 24 Feb 21
Ryan and Scott were courteous and knowledgeable.
jonathan chubb
jonathan chubb
03:41 24 Feb 21
All around super happy with my service - called and got an appointment to help with some pipe issues that same day. Brandon was great and while I hope to never have to use the service again, I would be giving them a call before anyone else! :)
Kevin Melvin
Kevin Melvin
00:14 24 Feb 21
Gabriel and Angel were great installing my new AC system. They showed up early and were professional and efficient the entire time. A slight electrical issue came up early, and they quickly had an electrician come out so the project would not run late. They took the time out to answer my questions and explained the steps they were taking during the install. My entire experience with this company and Gabriel and Angel in particular was positive. I would definitely refer them to others!
Karen Cardamone
Karen Cardamone
01:36 21 Feb 21
Hobaica is always great. I had an emergency plumbing situation today and they sent Simon out the same day and he fixed everything. What a relief! I highly recommend

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