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4.9
Based on 3598 reviews
The Most Likable People You'll Ever Meet! SCHEDULE SERVICE

Customer Service – Extra Sweet!

When customers hire Hobaica for HVAC service, they expect a knowledgeable technician to arrive at their door and perform the service in an efficient, respectful manner.

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But during a recent service call, one of our technicians took the company mission statement – “treat others how you want to be treated” to a whole new level.
Recently a Hobiaca technician named Harold was scheduled to make an HVAC service call. This was routine, bi-annual HVAC maintenance for a regular Hobaica customer. Harold had gotten to know this particular customer over the past several service calls, and learned that she was working very hard to earn her degree. When he found out that she had achieved her goal, he brought her a congratulations cookie to acknowledge her recent graduation. What better way to say congratulations than with a cookie? When Harold presented her with the cookie, this Hobaica customer was so thankful that it brought tears to her eyes. It was customer service – extra sweet on that HVAC service call! At Hobaica, we hire qualified HVAC technicians and provide in depth, ongoing training so that our employees are among the most capable and knowledgeable in the field. But we also want our technicians to treat customers with thoughtfulness and respect. We are not just providing HVAC service, we are providing service to people. Every Hobaica service call is a chance to not only fix or avoid an HVAC problem, but to make a customer’s day a little bit better. Hobaica is a family owned business that was founded back in 1952 by Paul S. Hobaica. When sons Louis, Paul J. and Mike joined their father’s business, they continued to carry on the tradition of exemplary customer service. Though the company has grown over the years and our technicians have learned new skills to adapt to the continuously evolving heating and cooling technology, Hobaica’s original mission statement remains unchanged. This extra sweet customer service by Harold exemplifies the Hobaica core values. Though every service call doesn’t come with a cookie, it does come with kindness in the form of a likable Hobaica technician.    

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Check Out Our Reviews . . . From Neighbors Near You

scott agran
scott agran
05:53 16 Nov 21
Binh is a wonderful person and a great representative of his company. Excellent communicator, honest and hard worker
Linda Wendell
Linda Wendell
21:53 15 Nov 21
We were very happy with the service provided by Ryan Waters and his team.
Allan Smolko
Allan Smolko
04:06 13 Nov 21
They were great!
Vander Shanholt
Vander Shanholt
01:03 13 Nov 21
Scott was incredibly friendly and repaired our upstairs heat in short order
Barbara Myers
Barbara Myers
23:26 12 Nov 21
11/12/2021 - Another great Hobiaca experience - thanks for sending Justin Driver to service my HVAC and complete the water heater repair. Great service and very professional. Thank you HobiacaHobaica thank you for always sending the best in the business - Ryan Waters was so nice and professional. I really think your team sets the example for others in knowledge of your products and services you provide. Thank you!!
Diane Stouffer
Diane Stouffer
16:57 12 Nov 21
Binh Tran was great! He replaced the capacitor on our AC unit before we had an issue w the motor. He was courteous and professional. Thank you, Binh!
Cindy Fischer
Cindy Fischer
01:42 12 Nov 21
Ryan, Dylan& John were awesome. Professional, personable , on-time & dependable. Thx guys
Marc Jouandet
Marc Jouandet
23:36 11 Nov 21
Scott came by today to perform routine maintenance on our air conditioners. He discovered one of the capacitors to be failing & was able to replace it quickly & efficiently. Now I can get through the summer without worries. Thanks Scott!
Jack Guzman
Jack Guzman
22:13 11 Nov 21
Hello, just a little note to tell you how great our Technicians were today.Ivan and Troy showed up a little ahead of schedule, met with us, checked out the work areas and got right to work. And they did a fantastic job! I thought I was going to hear all kinds of banging and all kinds of noise but instead it was just a little bit of noise and the cool sound of Ivan whistling... reminded me of my Dad, he always whistled to, it was great.Troy was also quietly working outside.Upon completion of the work Troy and Ivan showed us their work and how the new thermostat worked.They did a great job with the installation, very professional work! I've seen a few air conditioning/furnace installations over the years when building homes with my dad and cousin...and these two technicians (Ivan and Troy) are obviously very good at what they do, and very good with the customer service experience they exhibited to us!!And personally I think they both definitely deserve a raise!!! And no, they didn't ask me to say this, LOL. It's obvious they're humble guys that would never ask for something like this, but they definitely deserve a raise...at minimum some fantastic kudos to some great Hobiaca Technicians!Kudos to Ivan and Troy for a job very well done!Thank you,Jack and Jackie Guzman11/11/2021

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