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4.9
Based on 3798 reviews
The Most Likable People You'll Ever Meet! SCHEDULE SERVICE

Customer Service – Extra Sweet!

When customers hire Hobaica for HVAC service, they expect a knowledgeable technician to arrive at their door and perform the service in an efficient, respectful manner.

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But during a recent service call, one of our technicians took the company mission statement – “treat others how you want to be treated” to a whole new level.
Recently a Hobiaca technician named Harold was scheduled to make an HVAC service call. This was routine, bi-annual HVAC maintenance for a regular Hobaica customer. Harold had gotten to know this particular customer over the past several service calls, and learned that she was working very hard to earn her degree. When he found out that she had achieved her goal, he brought her a congratulations cookie to acknowledge her recent graduation. What better way to say congratulations than with a cookie? When Harold presented her with the cookie, this Hobaica customer was so thankful that it brought tears to her eyes. It was customer service – extra sweet on that HVAC service call! At Hobaica, we hire qualified HVAC technicians and provide in depth, ongoing training so that our employees are among the most capable and knowledgeable in the field. But we also want our technicians to treat customers with thoughtfulness and respect. We are not just providing HVAC service, we are providing service to people. Every Hobaica service call is a chance to not only fix or avoid an HVAC problem, but to make a customer’s day a little bit better. Hobaica is a family owned business that was founded back in 1952 by Paul S. Hobaica. When sons Louis, Paul J. and Mike joined their father’s business, they continued to carry on the tradition of exemplary customer service. Though the company has grown over the years and our technicians have learned new skills to adapt to the continuously evolving heating and cooling technology, Hobaica’s original mission statement remains unchanged. This extra sweet customer service by Harold exemplifies the Hobaica core values. Though every service call doesn’t come with a cookie, it does come with kindness in the form of a likable Hobaica technician.    

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Check Out Our Reviews . . . From Neighbors Near You

Chase Coffield
Chase Coffield
18:58 03 Jul 22
July '22: Welp, of course the older AC goes out in the Phoenix summer on a long holiday weekend but Hobaica saved our holiday! Called the emergency line and they were able to get a technician (John M) on site within 2 hours. John was very helpful in explaining the situation and helping evaluate the options, very knowledgeable, informative, efficient, and of course top notch customer service.As I've used Hobaica twice in less than a year on two systems, I'll be relying on them in the future for electrical, plumbing, and HVAC needs.Nov '21: Of the 5 - 7 separate HVAC companies that came to give a quote, they were the only ones to provide more than one option based on the specific needs of the space and its use.My only criticism is regarding specifics of installation that I now have questions on, that should've been hammered out beforehand.
Elizabeth Silva
Elizabeth Silva
23:13 02 Jul 22
J. Miranda was so helpful and replied to our request right away! Called other places for emergency repair on our AC and they wouldn't be able to send someone for 3 days! Anyone who lives in AZ knows waiting that long is not an option especially during the summer! J. Miranda was friendly and took the time to explain what needed fixing. Will recommend! Thank you again!
Chad Van Haren
Chad Van Haren
20:04 02 Jul 22
Great experience receiving estimate. Quick scheduling of service. Knowledgeable service techs. Most importantly, they delivered peace of mind, which can't be purchased.
Harriet Moser
Harriet Moser
13:22 02 Jul 22
Great guys to work with. Knowledgable, efficient, professional.A follow up concern we had about our new unit was responded to quickly & well. Nothing wrong with the equipment, but it was retested and we were educated more about our new system by our tech.
Kitty Smith
Kitty Smith
11:56 02 Jul 22
Grayson Vu was a very knowledgeable and professional service tech. He was on time and took his time checking things out. He even recommended something to improve our air flow and comfort. Great company and great rep!
Karen Bender
Karen Bender
23:26 01 Jul 22
John and Jared came out today to take a look at my air conditioning unit. I live in a condo where I can’t see my unit but noticed some water dripping from the roof. They weren’t just on time, they were a little early which helped free up the rest of my day.They found that the system was running as it should be and let me know that the water was dripping because the condensation line was disconnected. Super easy fix with a little bit of glue, and they did not create worry where there was none just to add to the bill.As if that wasn’t good enough, they were incredibly nice and easy to talk to. Not nice because it’s required- just really genuine people. I was not expecting to have such an easy and inexpensive experience in Phoenix during hot, muggy monsoon season. Thank you both for making my day!
Jim Adams
Jim Adams
18:54 01 Jul 22
We recently had our air conditioning go out on Tuesday and on Friday a new unit was installed. The service has been fantastic. Could not have asked for a faster more friendly company.Zach and Gio were amazing in getting the unit installed and walking us through the new thermostat.
PHX Keeve
PHX Keeve
22:05 30 Jun 22
Grayson came out and was on time, and very nice. He took extra time to diagnose a potential problem, and even re-secured some wire mesh (to keep birds out) that had been blown off from the wind. He answered all my questions, will do business with hobaica again.
James Borsheim
James Borsheim
21:27 30 Jun 22
In every way possible, extremely professional service. Used since 2008, very pleased.

Free Giveaways That You'll Lika!

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image of voltage tester
hobaica branded tote bag
Lou Hobaica holding plungers
water leak alarm
cooking chicken with a digital thermometer
wine bottle thermometer

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