Google Rating
4.9
Based on 3549 reviews
The Most Likable People You'll Ever Meet! SCHEDULE SERVICE

Customer Service – Extra Sweet!

When customers hire Hobaica for HVAC service, they expect a knowledgeable technician to arrive at their door and perform the service in an efficient, respectful manner.

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But during a recent service call, one of our technicians took the company mission statement – “treat others how you want to be treated” to a whole new level.
Recently a Hobiaca technician named Harold was scheduled to make an HVAC service call. This was routine, bi-annual HVAC maintenance for a regular Hobaica customer. Harold had gotten to know this particular customer over the past several service calls, and learned that she was working very hard to earn her degree. When he found out that she had achieved her goal, he brought her a congratulations cookie to acknowledge her recent graduation. What better way to say congratulations than with a cookie? When Harold presented her with the cookie, this Hobaica customer was so thankful that it brought tears to her eyes. It was customer service – extra sweet on that HVAC service call! At Hobaica, we hire qualified HVAC technicians and provide in depth, ongoing training so that our employees are among the most capable and knowledgeable in the field. But we also want our technicians to treat customers with thoughtfulness and respect. We are not just providing HVAC service, we are providing service to people. Every Hobaica service call is a chance to not only fix or avoid an HVAC problem, but to make a customer’s day a little bit better. Hobaica is a family owned business that was founded back in 1952 by Paul S. Hobaica. When sons Louis, Paul J. and Mike joined their father’s business, they continued to carry on the tradition of exemplary customer service. Though the company has grown over the years and our technicians have learned new skills to adapt to the continuously evolving heating and cooling technology, Hobaica’s original mission statement remains unchanged. This extra sweet customer service by Harold exemplifies the Hobaica core values. Though every service call doesn’t come with a cookie, it does come with kindness in the form of a likable Hobaica technician.    

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Check Out Our Reviews . . . From Neighbors Near You

S C
S C
18:54 18 Sep 21
Had a great experience with Ac repair. Travis Vonau the repair tech explained all aspects of issues he found and spent time explaining how system works. Very punctual on time. Thanks very much for getting this repair done as quickly as possible.
Bob Albano
Bob Albano
19:53 16 Sep 21
Scott was terrific. Patiently answered questions.
Paul Lynch
Paul Lynch
13:50 16 Sep 21
Excellent service as usual. Thanks Ryan. 3 ceiling fans installed quickly and efficiently.
Frank Fairbanks
Frank Fairbanks
05:00 15 Sep 21
Great work done by a competent and friendly technician.
Linda Dupont
Linda Dupont
18:20 14 Sep 21
Justin showed up exactly on time, was professional, replaced a ceiling fan and chandelier with 2 new updated lighting fixtures - done professionally, in a timely manner, cleaned up the empty boxes etc. I would Highly Recommend requesting Justin for your service! Hobaica was recommended by my Plumbing CEO, who states Hobaica is tops in the business. Thank you! I will definitely use you again for another project!
Michael Wang
Michael Wang
06:48 12 Sep 21
Had my leaking water softener repaired by Hobaica Services. Brandon who came to the house was very knowledgeable, diagnosed the issue quickly, and fixed the problem on a second visit after the required parts came in.7/29/21 -- Called Hobaica again, this time for a rooftop AC that was leaking water into the ceiling, and was able to get an appointment for the same day. Travis arrived at the start of the time window provided, identified the source of the leak, and was able to make the repair. The service call was complete within 1 1/2 hours, including the time it took Travis to run to the hardware store to purchase a length of PVC pipe.9/11/21 -- Juan E serviced our other AC unit that turned out to be low on refrigerant. He got it back up and running quickly, blowing cold air instead of just slightly cooler than room temperature.
Simon Ring
Simon Ring
19:06 11 Sep 21
I received great service from Travis Vanau. He was friendly, gave me extremely helpful advice and was very efficient. I would not hesitate to recommend Travis or Hobaica to anyone.
Nancy Padrez
Nancy Padrez
16:42 10 Sep 21
Travis was great and did a good job installing our new kitchen faucet.We will definitely use again
Linda Yoder
Linda Yoder
19:22 09 Sep 21
Justin did a GREAT job

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