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Hobaica Apprenticeship Program

Hobaica Tea

Hobaica Apprenticeship Program

Good work can be hard to find, but finding good people can be just as strenuous. And that is why the Hobaicas decided during the mid ‘90s that the best way to recruit and build a reliable team was to develop an apprenticeship program where they could cultivate mutually beneficial relationships with individuals motivated in starting a new career.

Recruiting individuals based on their personality, worth ethic and drive, as opposed to industry experience, allows you to find the diamonds in the rough based on the raw potential of a person instead of just a skill. This route also exponentially increases your candidate pool and allows you to train your potential hires on the industry from the ground up, the “right” way.

Evaluating all our apprenticeship candidates strictly on character traits such as likeability, trustworthiness, eagerness to learn and comfort of conversation allows us to hand select candidates that show the most promise as ambassadors of our brand. Then, we can slowly introduce the “trainable” technical aspects of our trade throughout the apprenticeship term.

“Technical skills are trainable, personality is not.” Louis Hobaica

By the end of the 3 month to 12 month term, the apprentice or Service Support Person must complete all training, courses and daily workload in order to be considered for a technician position. Once one apprentice has completed the program, a new apprentice will be selected to replace him. Although an apprentice has 12 months to complete the program and coursework, it typically takes around 3-6 months which equates to roughly 3 new apprentices each year.

Daily Workload of a Hobaica Service Support Person

We may not require our apprentice’s to have any prior experience or knowledge of the HVAC industry, but we do expect hard work and reliability. That is why our Service Support Person is given a number of responsibilities, a quite extensive course load and a mandatory training schedule, immediately upon entering our program.

Our apprentices are always advised to move at their own pace in order to establish a healthy work/life balance. 

With that said, a lack of motivation or reliability will be noted in performance reviews by Service Experts and will ultimately impact our decision to extend an offer at the end of the term.

On a daily basis, a Service Support Person is responsible for:

The Success of the Hobaica Apprenticeship Program

Aside from selecting the right personalities to be the face of our organization, the success of Hobaica’s Apprenticeship Program relies heavily on the training and education courses all apprentices must complete.

By teaching HVAC to potential hires without previous industry experience, we don’t need to concern ourselves with technicians having to “unlearn” conflicting protocol he or she was taught by a previous employer. We train our potential hires on exactly how we want them to conduct themselves in the field, which gives us peace of mind that they are representing us accordingly.

Some examples of training and education our Service Support Person must complete in order to continue on in our apprenticeship program are listed below:

Along with the ability to dictate the industry knowledge and procedures, our program teaches our Service Support Personnel about setting personal goals, taking responsibility and prioritizing their workload. These elements help the individual to recognize that their effort (or lack there of) directly impacts their career & future. Being able to help someone establish a career path is a rewarding thing and whether they continue on to be a Hobaica technician or not, we can proudly say that we helped them on their way.

Service Support to Service Expert: Starting a Career in HVAC

Once an apprentice or Service Support Person has “graduated” from our apprenticeship program & proven to be valued member of the team, we offer them a position to come aboard at a Class 1 Field Service Expert.

Each technician is assigned a company van when they become a Service Expert. We do not provide our technicians tools, but we will set them up on a 1 Year Tool Loan Program which allows them a $1500 budget to purchase the basic tools they will need in the field. Not only is there no interest on this loan, but the technician is only required to pay back 50% of the loan. Orders can be processed on Amazon by the technician and Hobaica will reimburse them when they receive an invoice, but all purchases and returns must be coordinated by the technician himself, as they are his responsibility.

In addition, technicians can even use Hobaica Bucks they have been awarded during our team meetings to purchase new tools and equipment!

We strive to support our team in any way we can, both in the field and at home so we take any and every opportunity to create a positive company culture, educate them on the best business practices and work with them to define their goals.

Interested In Beginning a Career in the Phoenix HVAC Industry?

Hobaica wants to hear from you! Visit our Careers page to fill out an application or call into the office to speak to one of a friendly team members!

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Check Out Our Reviews . . . From Neighbors Near You

Chase Coffield
Chase Coffield
18:58 03 Jul 22
July '22: Welp, of course the older AC goes out in the Phoenix summer on a long holiday weekend but Hobaica saved our holiday! Called the emergency line and they were able to get a technician (John M) on site within 2 hours. John was very helpful in explaining the situation and helping evaluate the options, very knowledgeable, informative, efficient, and of course top notch customer service.As I've used Hobaica twice in less than a year on two systems, I'll be relying on them in the future for electrical, plumbing, and HVAC needs.Nov '21: Of the 5 - 7 separate HVAC companies that came to give a quote, they were the only ones to provide more than one option based on the specific needs of the space and its use.My only criticism is regarding specifics of installation that I now have questions on, that should've been hammered out beforehand.
Elizabeth Silva
Elizabeth Silva
23:13 02 Jul 22
J. Miranda was so helpful and replied to our request right away! Called other places for emergency repair on our AC and they wouldn't be able to send someone for 3 days! Anyone who lives in AZ knows waiting that long is not an option especially during the summer! J. Miranda was friendly and took the time to explain what needed fixing. Will recommend! Thank you again!
Chad Van Haren
Chad Van Haren
20:04 02 Jul 22
Great experience receiving estimate. Quick scheduling of service. Knowledgeable service techs. Most importantly, they delivered peace of mind, which can't be purchased.
Harriet Moser
Harriet Moser
13:22 02 Jul 22
Great guys to work with. Knowledgable, efficient, professional.A follow up concern we had about our new unit was responded to quickly & well. Nothing wrong with the equipment, but it was retested and we were educated more about our new system by our tech.
Kitty Smith
Kitty Smith
11:56 02 Jul 22
Grayson Vu was a very knowledgeable and professional service tech. He was on time and took his time checking things out. He even recommended something to improve our air flow and comfort. Great company and great rep!
Karen Bender
Karen Bender
23:26 01 Jul 22
John and Jared came out today to take a look at my air conditioning unit. I live in a condo where I can’t see my unit but noticed some water dripping from the roof. They weren’t just on time, they were a little early which helped free up the rest of my day.They found that the system was running as it should be and let me know that the water was dripping because the condensation line was disconnected. Super easy fix with a little bit of glue, and they did not create worry where there was none just to add to the bill.As if that wasn’t good enough, they were incredibly nice and easy to talk to. Not nice because it’s required- just really genuine people. I was not expecting to have such an easy and inexpensive experience in Phoenix during hot, muggy monsoon season. Thank you both for making my day!
Jim Adams
Jim Adams
18:54 01 Jul 22
We recently had our air conditioning go out on Tuesday and on Friday a new unit was installed. The service has been fantastic. Could not have asked for a faster more friendly company.Zach and Gio were amazing in getting the unit installed and walking us through the new thermostat.
PHX Keeve
PHX Keeve
22:05 30 Jun 22
Grayson came out and was on time, and very nice. He took extra time to diagnose a potential problem, and even re-secured some wire mesh (to keep birds out) that had been blown off from the wind. He answered all my questions, will do business with hobaica again.
James Borsheim
James Borsheim
21:27 30 Jun 22
In every way possible, extremely professional service. Used since 2008, very pleased.

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