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Creating a Positive Company Culture Series: Part 4

Hobaica Distressed Homeowners

The Hobaica Maintenance Tune-Up Difference

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff. Find part one here.

It is no secret that there are an infinite amount of hvac contractors in the Phoenix, AZ area that one could call for a routine maintenance on your cooling or heating system. It is however important to note that there are a wide range of services that may or may not be provided during what most hvac businesses refer to as a “system maintenance” or “maintenance”. And some providers simply do not make a point to maintain or inspect the entire system, leaving the homeowner completely caught off-guard when a repair is needed just a few weeks after their system was “maintained”.

There are of course the obvious handymen and technicians licensed in other areas of expertise such as electrical or plumbing performing hvac at an inferior level, but the disparity of service even among licensed hvac contractors is significant and that is what we are here to highlight today.  

HVAC Industry Standards

As proud members of the HVAC community, we have worked alongside and talked business with a wide variety of licensed heating and cooling specialists around the country. We have seen and heard firsthand the level of service that is typically provided and for the most part, our counterparts are striving to provide their customers with superior service, in line with the mission of Hobaica Services:

At Hobaica Services, we promise to serve our customers professionally and efficiently, while treating them as we would want to be treated. We will provide the greatest value possible, by offering the best service and uncompromising quality… every time!.

There are however, many businesses built on misleading and blurring the lines of communication to sell more replacements and turn simple heating and cooling complications into larger, more robust invoices. That is why we would like to take a moment today to inform the public of the ways in which Hobaica Services goes above and beyond to educate our customers on the exact condition and treatment required to keep their system running efficiently, as long as possible. And what essentially members of our community should demand as far as the level of autonomy & service they receive on their hvac and other home comfort systems.

The Hobaica Difference

One glaring difference in our maintenance visits from the very start is the 30-60 second video that is recorded as our five star technicians assess and inspect your units. The video includes commentary as the technician is evaluating your system and actually shows the condition of the unit, which if your until is on your roof, you would simply not see otherwise. Actual video footage outlining the areas of concern, as well as the potential repercussions of said issues gains trust with our customers and helps them understand the severity of each issue so that they can make an informed decision about the next step to take. This full-disclosure approach to maintenance also enables the homeowner to confidently address their hvac system in a proactive manner, saving them time and money.

Not only are these videos vital for building trust and customer loyalty, they are invaluable in training and development of your team. The technicians taking the videos present their findings to the rest of the team and new team members can experience the obstacles that a veteran technician experiences when out in the field day after day. This innovative approach to customer service and training keep certain organizations like ourselves a step ahead of all the other hvac providers in the area and give us a competitive advantage when a community member asks for a referral in an online neighborhood forum.

Examples of superior service above and beyond the typical HVAC operational checks provided during a Hobaica Maintenance Visit:

This thorough inspection along with the our technician’s video gives our customers peace of mind, making them aware of any concerns that might be looming in the near future, in addition to providing them an opportunity to plan ahead and budget. Big surprises are never fun for anyone, especially when they cost money; and because of this process we are able to prepare our customers for any potential issues before they occur, which allows them to focus on what matters most.

We Do The Right Thing, Even When Noone Is Watching!

If you’re interested in learning more about the quality services that we provide here at Hobaica Services or you wish to inquire about a career, give us a call today at (760) 360-2202.

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Check Out Our Reviews . . . From Neighbors Near You

Curt Lauwers
Curt Lauwers
01:20 29 Jul 21
Simon Peterson was my service technician. Very impressive young man. He explained everything first, did the work and gave me suggestions of what I could do in the future to extend the life of my unit. No high pressure, no bs. I highly recommend Hobaica and Simon for A/C repairs.
Ellen Battilana
Ellen Battilana
00:36 28 Jul 21
Loved the Hobaica service! Steven A. was the technician and I can't say enough great things about him. Called when he was on the way to my house (on-time as promised), very friendly, polite and explained exactly what happened and what he was doing to fix it. Super customer service!! HIGHLY RECOMMEND this family owned, local business.
ardy rinki
ardy rinki
00:17 28 Jul 21
Very good service providedVery punctual and completed the work in a timely mannerExplained the work that needed to be done and did a very good job fixing the problemVery good service in overall
Roger Freeman
Roger Freeman
22:05 27 Jul 21
Ryan performed the work on time with great efficiency.
Sita Cooney
Sita Cooney
18:58 27 Jul 21
Gave clear and concise information about my AC problems; gave solutions at various costs & warranties, and was professional and courteous throughout the exchange. I didn’t feel pressured and I feel very confident as a long-time customer.
Barbara Everst
Barbara Everst
13:38 27 Jul 21
Great service, on time and friendly. I love the peace of mind from the regular maintenance for my air conditioner and will ask for Tom again next time
Lou Stahl
Lou Stahl
19:22 26 Jul 21
I had a leaky faucet and, because our regular plumber was out of town, called Hobaica because they have serviced our AC/heating units for years and I knew I could trust them to do plumbing work, too. Ryan Waters came over in just a couple of hours and quickly diagnosed and fixed the problem. I would recommend him to anybody who needs an honest and efficient plumber.
Mark Rafferty
Mark Rafferty
17:53 26 Jul 21
Melissa in scheduling was FANTASTIC! She was very knowledgable and experience on how to get your Technicians out to our house that had no AC! Melissa and Hobaica are HIGHLY RECOMMENDED!Your Technician Jacey M was FANTASTIC! Very knowledgeable about the issues at hand and how to fix properly. He and Hobaica are HIGHLY RECOMMENDED. A+++
Ronald Rhoades
Ronald Rhoades
09:02 26 Jul 21
I quote Rev Rick Lewis at his request to relay the following information:I want to thank Scott Dale and Hobaica for outstanding service on my ac repair. Scott was veryProfessional,knowledgeable and pleasant. The job was completed in a very timely fashion and IAm very happy to commend both Scott and Hobaica, Thank you! Rick Lewis, Phx AzI Ronald Rhoades did have similar AC problem that Scott Dale fixed on short notice on a hot 115 deg.day and referred him to Rev Lewis when he called me about his AC outage. Thanks again to Scott and Hobaica service!

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