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Creating a Positive Company Culture Series: Part 4

Hobaica Distressed Homeowners

The Hobaica Maintenance Tune-Up Difference

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff. Find part one here.

It is no secret that there are an infinite amount of hvac contractors in the Phoenix, AZ area that one could call for a routine maintenance on your cooling or heating system. It is however important to note that there are a wide range of services that may or may not be provided during what most hvac businesses refer to as a “system maintenance” or “maintenance”. And some providers simply do not make a point to maintain or inspect the entire system, leaving the homeowner completely caught off-guard when a repair is needed just a few weeks after their system was “maintained”.

There are of course the obvious handymen and technicians licensed in other areas of expertise such as electrical or plumbing performing hvac at an inferior level, but the disparity of service even among licensed hvac contractors is significant and that is what we are here to highlight today.  

HVAC Industry Standards

As proud members of the HVAC community, we have worked alongside and talked business with a wide variety of licensed heating and cooling specialists around the country. We have seen and heard firsthand the level of service that is typically provided and for the most part, our counterparts are striving to provide their customers with superior service, in line with the mission of Hobaica Services:

At Hobaica Services, we promise to serve our customers professionally and efficiently, while treating them as we would want to be treated. We will provide the greatest value possible, by offering the best service and uncompromising quality… every time!.

There are however, many businesses built on misleading and blurring the lines of communication to sell more replacements and turn simple heating and cooling complications into larger, more robust invoices. That is why we would like to take a moment today to inform the public of the ways in which Hobaica Services goes above and beyond to educate our customers on the exact condition and treatment required to keep their system running efficiently, as long as possible. And what essentially members of our community should demand as far as the level of autonomy & service they receive on their hvac and other home comfort systems.

The Hobaica Difference

One glaring difference in our maintenance visits from the very start is the 30-60 second video that is recorded as our five star technicians assess and inspect your units. The video includes commentary as the technician is evaluating your system and actually shows the condition of the unit, which if your until is on your roof, you would simply not see otherwise. Actual video footage outlining the areas of concern, as well as the potential repercussions of said issues gains trust with our customers and helps them understand the severity of each issue so that they can make an informed decision about the next step to take. This full-disclosure approach to maintenance also enables the homeowner to confidently address their hvac system in a proactive manner, saving them time and money.

Not only are these videos vital for building trust and customer loyalty, they are invaluable in training and development of your team. The technicians taking the videos present their findings to the rest of the team and new team members can experience the obstacles that a veteran technician experiences when out in the field day after day. This innovative approach to customer service and training keep certain organizations like ourselves a step ahead of all the other hvac providers in the area and give us a competitive advantage when a community member asks for a referral in an online neighborhood forum.

Examples of superior service above and beyond the typical HVAC operational checks provided during a Hobaica Maintenance Visit:

This thorough inspection along with the our technician’s video gives our customers peace of mind, making them aware of any concerns that might be looming in the near future, in addition to providing them an opportunity to plan ahead and budget. Big surprises are never fun for anyone, especially when they cost money; and because of this process we are able to prepare our customers for any potential issues before they occur, which allows them to focus on what matters most.

We Do The Right Thing, Even When Noone Is Watching!

If you’re interested in learning more about the quality services that we provide here at Hobaica Services or you wish to inquire about a career, give us a call today at (760) 360-2202.

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Check Out Our Reviews . . . From Neighbors Near You

scott agran
scott agran
05:53 16 Nov 21
Binh is a wonderful person and a great representative of his company. Excellent communicator, honest and hard worker
Linda Wendell
Linda Wendell
21:53 15 Nov 21
We were very happy with the service provided by Ryan Waters and his team.
Allan Smolko
Allan Smolko
04:06 13 Nov 21
They were great!
Vander Shanholt
Vander Shanholt
01:03 13 Nov 21
Scott was incredibly friendly and repaired our upstairs heat in short order
Barbara Myers
Barbara Myers
23:26 12 Nov 21
11/12/2021 - Another great Hobiaca experience - thanks for sending Justin Driver to service my HVAC and complete the water heater repair. Great service and very professional. Thank you HobiacaHobaica thank you for always sending the best in the business - Ryan Waters was so nice and professional. I really think your team sets the example for others in knowledge of your products and services you provide. Thank you!!
Diane Stouffer
Diane Stouffer
16:57 12 Nov 21
Binh Tran was great! He replaced the capacitor on our AC unit before we had an issue w the motor. He was courteous and professional. Thank you, Binh!
Cindy Fischer
Cindy Fischer
01:42 12 Nov 21
Ryan, Dylan& John were awesome. Professional, personable , on-time & dependable. Thx guys
Marc Jouandet
Marc Jouandet
23:36 11 Nov 21
Scott came by today to perform routine maintenance on our air conditioners. He discovered one of the capacitors to be failing & was able to replace it quickly & efficiently. Now I can get through the summer without worries. Thanks Scott!
Jack Guzman
Jack Guzman
22:13 11 Nov 21
Hello, just a little note to tell you how great our Technicians were today.Ivan and Troy showed up a little ahead of schedule, met with us, checked out the work areas and got right to work. And they did a fantastic job! I thought I was going to hear all kinds of banging and all kinds of noise but instead it was just a little bit of noise and the cool sound of Ivan whistling... reminded me of my Dad, he always whistled to, it was great.Troy was also quietly working outside.Upon completion of the work Troy and Ivan showed us their work and how the new thermostat worked.They did a great job with the installation, very professional work! I've seen a few air conditioning/furnace installations over the years when building homes with my dad and cousin...and these two technicians (Ivan and Troy) are obviously very good at what they do, and very good with the customer service experience they exhibited to us!!And personally I think they both definitely deserve a raise!!! And no, they didn't ask me to say this, LOL. It's obvious they're humble guys that would never ask for something like this, but they definitely deserve a raise...at minimum some fantastic kudos to some great Hobiaca Technicians!Kudos to Ivan and Troy for a job very well done!Thank you,Jack and Jackie Guzman11/11/2021

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