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Creating a Positive Company Culture Series: Part 4

Hobaica Distressed Homeowners

The Hobaica Maintenance Tune-Up Difference

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff. Find part one here.

It is no secret that there are an infinite amount of hvac contractors in the Phoenix, AZ area that one could call for a routine maintenance on your cooling or heating system. It is however important to note that there are a wide range of services that may or may not be provided during what most hvac businesses refer to as a “system maintenance” or “maintenance”. And some providers simply do not make a point to maintain or inspect the entire system, leaving the homeowner completely caught off-guard when a repair is needed just a few weeks after their system was “maintained”.

There are of course the obvious handymen and technicians licensed in other areas of expertise such as electrical or plumbing performing hvac at an inferior level, but the disparity of service even among licensed hvac contractors is significant and that is what we are here to highlight today.  

HVAC Industry Standards

As proud members of the HVAC community, we have worked alongside and talked business with a wide variety of licensed heating and cooling specialists around the country. We have seen and heard firsthand the level of service that is typically provided and for the most part, our counterparts are striving to provide their customers with superior service, in line with the mission of Hobaica Services:

At Hobaica Services, we promise to serve our customers professionally and efficiently, while treating them as we would want to be treated. We will provide the greatest value possible, by offering the best service and uncompromising quality… every time!.

There are however, many businesses built on misleading and blurring the lines of communication to sell more replacements and turn simple heating and cooling complications into larger, more robust invoices. That is why we would like to take a moment today to inform the public of the ways in which Hobaica Services goes above and beyond to educate our customers on the exact condition and treatment required to keep their system running efficiently, as long as possible. And what essentially members of our community should demand as far as the level of autonomy & service they receive on their hvac and other home comfort systems.

The Hobaica Difference

One glaring difference in our maintenance visits from the very start is the 30-60 second video that is recorded as our five star technicians assess and inspect your units. The video includes commentary as the technician is evaluating your system and actually shows the condition of the unit, which if your until is on your roof, you would simply not see otherwise. Actual video footage outlining the areas of concern, as well as the potential repercussions of said issues gains trust with our customers and helps them understand the severity of each issue so that they can make an informed decision about the next step to take. This full-disclosure approach to maintenance also enables the homeowner to confidently address their hvac system in a proactive manner, saving them time and money.

Not only are these videos vital for building trust and customer loyalty, they are invaluable in training and development of your team. The technicians taking the videos present their findings to the rest of the team and new team members can experience the obstacles that a veteran technician experiences when out in the field day after day. This innovative approach to customer service and training keep certain organizations like ourselves a step ahead of all the other hvac providers in the area and give us a competitive advantage when a community member asks for a referral in an online neighborhood forum.

Examples of superior service above and beyond the typical HVAC operational checks provided during a Hobaica Maintenance Visit:

This thorough inspection along with the our technician’s video gives our customers peace of mind, making them aware of any concerns that might be looming in the near future, in addition to providing them an opportunity to plan ahead and budget. Big surprises are never fun for anyone, especially when they cost money; and because of this process we are able to prepare our customers for any potential issues before they occur, which allows them to focus on what matters most.

We Do The Right Thing, Even When Noone Is Watching!

If you’re interested in learning more about the quality services that we provide here at Hobaica Services or you wish to inquire about a career, give us a call today at (760) 360-2202.

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Check Out Our Reviews . . . From Neighbors Near You

Maureen Webster
Maureen Webster
23:23 15 Oct 21
Steven was very professional, courteous and efficient. We appreciate that he wore a mask in our home and made helpful suggestions for us. We appreciate Hobaica for all our needs.
Kay Campbell
Kay Campbell
20:02 14 Oct 21
Hobaica Services is a company I can trust! They were responsive and on time. Steven was polite, professional and his work was immaculate. I highly recommend Hobaica Services
Nancy McDowell
Nancy McDowell
14:23 14 Oct 21
Amer has been our service technician twice now and has been very helpful and professional both times.
Powell Family
Powell Family
02:56 13 Oct 21
I highly recommend Binh. He is very knowledgeable and great to work with.
John Lake
John Lake
19:03 12 Oct 21
Hobaica has always maintained top notch professionals. John Miranda serviced the unit this morning. Would recommend them for any air conditioning/heating issues
Joyce Backlund
Joyce Backlund
11:43 12 Oct 21
Ryan with Hobaica is the best! He is thorough, professional, knowledgeable, and works hard to make sure his customer is happy. Thank you Ryan for going the extra mile, it is truly appreciated.
Mee Young Um
Mee Young Um
23:32 11 Oct 21
Our AC blower motor broke twice since mid-June. Hobaica came to replace it twice since then. However, we noticed that our AC wasn't blowing enough air as it did previously, but all technicians from Hobaica couldn't figure out what was wrong with our system or even claimed that it was working properly. Our system could not maintain the set temperature during the afternoons and was constantly running, causing abnormally high electrical bills. Finally, after multiple technician visits, Binh T came and found out that the blower motor was not programmed properly and replaced it with a new one for the "third" time. Our AC is finally blowing sufficient amount of air from the vents!! Thank you so much, Binh T, for being professional and knowledgeable on this matter! We cannot thank you more.
Alfred Tabeek
Alfred Tabeek
00:51 09 Oct 21
Travis did a great job replacing the Moen cartridge in my shower. He even offered to install the escutcheon, stop tube and handle that I expected to do myself. I appreciated that. Travis is professional, does high quality work and is an overall great guy to work with. It was a job well done.
Wesley Paxton
Wesley Paxton
22:06 08 Oct 21
Travis did an exceptional job of installing my new WiFi thermostat and made sure everything worked before he finished the job.

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