Google Rating
4.9
Based on 3794 reviews
The Most Likable People You'll Ever Meet! SCHEDULE SERVICE

Creating a Positive Company Culture Series: Part 4

Hobaica Distressed Homeowners

The Hobaica Maintenance Tune-Up Difference

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff. Find part one here.

It is no secret that there are an infinite amount of hvac contractors in the Phoenix, AZ area that one could call for a routine maintenance on your cooling or heating system. It is however important to note that there are a wide range of services that may or may not be provided during what most hvac businesses refer to as a “system maintenance” or “maintenance”. And some providers simply do not make a point to maintain or inspect the entire system, leaving the homeowner completely caught off-guard when a repair is needed just a few weeks after their system was “maintained”.

There are of course the obvious handymen and technicians licensed in other areas of expertise such as electrical or plumbing performing hvac at an inferior level, but the disparity of service even among licensed hvac contractors is significant and that is what we are here to highlight today.  

HVAC Industry Standards

As proud members of the HVAC community, we have worked alongside and talked business with a wide variety of licensed heating and cooling specialists around the country. We have seen and heard firsthand the level of service that is typically provided and for the most part, our counterparts are striving to provide their customers with superior service, in line with the mission of Hobaica Services:

At Hobaica Services, we promise to serve our customers professionally and efficiently, while treating them as we would want to be treated. We will provide the greatest value possible, by offering the best service and uncompromising quality… every time!.

There are however, many businesses built on misleading and blurring the lines of communication to sell more replacements and turn simple heating and cooling complications into larger, more robust invoices. That is why we would like to take a moment today to inform the public of the ways in which Hobaica Services goes above and beyond to educate our customers on the exact condition and treatment required to keep their system running efficiently, as long as possible. And what essentially members of our community should demand as far as the level of autonomy & service they receive on their hvac and other home comfort systems.

The Hobaica Difference

One glaring difference in our maintenance visits from the very start is the 30-60 second video that is recorded as our five star technicians assess and inspect your units. The video includes commentary as the technician is evaluating your system and actually shows the condition of the unit, which if your until is on your roof, you would simply not see otherwise. Actual video footage outlining the areas of concern, as well as the potential repercussions of said issues gains trust with our customers and helps them understand the severity of each issue so that they can make an informed decision about the next step to take. This full-disclosure approach to maintenance also enables the homeowner to confidently address their hvac system in a proactive manner, saving them time and money.

Not only are these videos vital for building trust and customer loyalty, they are invaluable in training and development of your team. The technicians taking the videos present their findings to the rest of the team and new team members can experience the obstacles that a veteran technician experiences when out in the field day after day. This innovative approach to customer service and training keep certain organizations like ourselves a step ahead of all the other hvac providers in the area and give us a competitive advantage when a community member asks for a referral in an online neighborhood forum.

Examples of superior service above and beyond the typical HVAC operational checks provided during a Hobaica Maintenance Visit:

This thorough inspection along with the our technician’s video gives our customers peace of mind, making them aware of any concerns that might be looming in the near future, in addition to providing them an opportunity to plan ahead and budget. Big surprises are never fun for anyone, especially when they cost money; and because of this process we are able to prepare our customers for any potential issues before they occur, which allows them to focus on what matters most.

We Do The Right Thing, Even When Noone Is Watching!

If you’re interested in learning more about the quality services that we provide here at Hobaica Services or you wish to inquire about a career, give us a call today at (760) 360-2202.

» «

Check Out Our Reviews . . . From Neighbors Near You

Jim Adams
Jim Adams
18:54 01 Jul 22
We recently had our air conditioning go out on Tuesday and on Friday a new unit was installed. The service has been fantastic. Could not have asked for a faster more friendly company.Zach and Gio were amazing in getting the unit installed and walking us through the new thermostat.
PHX Keeve
PHX Keeve
22:05 30 Jun 22
Grayson came out and was on time, and very nice. He took extra time to diagnose a potential problem, and even re-secured some wire mesh (to keep birds out) that had been blown off from the wind. He answered all my questions, will do business with hobaica again.
James Borsheim
James Borsheim
21:27 30 Jun 22
In every way possible, extremely professional service. Used since 2008, very pleased.
Joseph Shepard
Joseph Shepard
17:36 29 Jun 22
Grayson was awesome. He called ahead of time to let me know he was on his way and showed up right on time. Completed our AC system checkup and gave me a detailed report on everything. 5+ stars!!
Paula Gierek
Paula Gierek
01:11 29 Jun 22
Dylan thankyou for the great job ,you and Chase did installing a tankless water heater .Appreciate promptness,and courtesy you displayed.Will certainly use your services again .
Rhonda Brown
Rhonda Brown
20:34 25 Jun 22
Dylan was on time and very professiona an courteous He explained everything and didn't mind answering any questions as well as giving me all the options
Alison Busch
Alison Busch
18:21 25 Jun 22
Travis just left and as always, Hobacia's technician did an excellent job. All technicians we have had, have done a great job and we have never had to call back for any reason. We have uaed them for several years and will continue to use for many years to come.
jeff Zacher
jeff Zacher
16:30 25 Jun 22
Dale was amazing, very professional, very thorough.
Kevin Krieger
Kevin Krieger
03:26 25 Jun 22
Did a great job. Will use again. Great price too.

Free Giveaways That You'll Lika!

american flag pin
image of voltage tester
hobaica branded tote bag
Lou Hobaica holding plungers
water leak alarm
cooking chicken with a digital thermometer
wine bottle thermometer

We Have Our Own App! Download The Hobaica App Now: