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Creating a Positive Company Culture Series: Part 3

Hobaica Techs At Meeting

The Value of Collaborative Process Improvement

Notes From Hobaica: We originally wrote this 4-part series to encourage and educate other local business owners on the value of building a positive company culture. We share this with you, our customers, because you ultimately benefit from the community involvement, teamwork, personal growth & industry expertise of our exceptional team of technicians and office staff. Find part one here.

Every team member at Hobaica Services has their own skill set and list of responsibilities they are expected to complete each day in order to keep things running smoothly. However, we are convinced the components of our organization that make us the most successful (besides the team members themselves) are our internal and external programs that feed off of our team member’s thoughts, ideas and experiences.

We previously discussed several internal benefit programs in Part 2 of our Positive Company Culture Series: The Impact of Internal & External Reward Programs but today we will be focusing on our I Got An Idea Program!

 

Since our valued team members are the ones going through the motions of all the processes and procedures that have been put into place over the years, it is imperative that we listen to their suggestions about what works and what doesn’t.  Not only does this foster a sense of respect and inclusion among the team, it also opens the door for invaluable discussions with a variety of different perspectives and thought processes that might not be heard otherwise.

Thus, the I Got An Idea Program was born!

This this program utilizes submission forms and a board that hangs in a highly visible area of the office and invites our staff to give their opinions on internal business/property improvements that will potentially:

The Idea Submittal Process

It all starts when a team member has an idea on how to improve an existing program/process or  recommend a new process altogether. For example, a customer service representative comes up with an idea on how to cross-promote a new service. They will submit their idea on an I Got An Idea form, available form fill or old fashion paper, then submit it to their manager. Once approved, the idea will be posted on the Parking Lot Idea Board which is visible to all. Each idea is considered for implementation. All approved ideas are qualified and entered into our monthly drawing for a spin on the Hobaica Wheel of Fortune, where they can win $5 to $100 in Hobaica Bucks. In addition, status on all approved ideas are communicated to our entire team during our next company meeting.

We find that this process allows all of our team members to be heard in a fair and timely fashion. We prefer this old school method of physically printing out the form and attaching it to the board for all to see, because when it is done virtually, it can go overlooked and become less of an open forum. Keeping the board front and center for all that come and go in the office, extends that invitation for all team members to voice their ideas and for all team members to offer their opinions on the ideas presented, and we feel that the best way to accomplish this currently.

 

New Employees

New employees are a fantastic resource for feedback! They have not become accustomed to the “old way” of doing things and are attempting to learn the processes for the first time. If they experience difficulty or confusion over any specific process, it may be a sign that that process could be improved. By encouraging their involvement and input, the new team members will instantly feel as though they are a valued member of the organization and will become increasing comfortable to contribute on a regular basis.

Keeping the Mission Alive

In short, the Hobaica I Got An Idea Program has allowed our team members to share theirs thoughts on a regular basis and provide them with an open forum to comfortably explore and share their creativity and competencies. Gleaning that knowledge and experience from our team is invaluable and has made a huge impact on our level of service and our bottom-line. As a result, we highly suggest this avenue when attempting to minimize costs and or streamline procedures as two heads are always better than one. Or in this case, an organization full of very different heads is without a doubt better than the heads of three brothers, when working to perpetuate our father, the company founder’s mission, in this new era of business.

 

If you’re interested in learning more about the quality services that we provide here at Hobaica Services or you would like to find out more about joining our team, give us a call today at (760) 360-2202.

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Check Out Our Reviews . . . From Neighbors Near You

Alfred Tabeek
Alfred Tabeek
17:51 22 Jun 21
Brandon did a fine job clearing a clog in a drain in my master bathroom. I'm pleased with his professionalism and the quality of his work.
Melodie M
Melodie M
04:11 22 Jun 21
Hobaica came out on June 8th and 11th, 2021. The first visit was for a/c seasonal maintenance. Scott Dale did a great job explaining what might be happening with an intermittent fan noise. I'm going to record it on video the next time it happens, and call them.The second visit was to install a new hose bib. I asked for a quote during Scott's visit, and decided to book it for later in the week. Travis Vonau arrived on Friday and took care of it. All of the Hobaica team members are knowledgeable and friendly. Thanks!
Brendan Thomson
Brendan Thomson
23:49 21 Jun 21
Excellent service and explanations
Margie Russell
Margie Russell
22:27 21 Jun 21
Last week Ryan Waters was our technician sent to do routine maintenance work on our a/c unit. He arrived within the time stated. He was very courteous when we spoke to him & promptly got to work. When he finished he explained what he had done & some further issue that needed to be addressed. He put in a work order & he was back out this week to complete the service. We are extremely happy with Hobaica & Mr Waters. Ryan Waters is an excellent technician, very knowledgeable, friendly & professional.
Jose Valles
Jose Valles
19:43 21 Jun 21
Hobaica Services was simply amazing! They have made a life customer out of me after the service they provided me at my home for a new AC unit purchase and install.Amer, Gabriel, and Ivan were professional, friendly, and thorough when assessing my old AC unit during the emergency call and during the installation of the new unit. True professionals from start to end! Lastly, Andy Hobaica was fantastic when coming to my home to quote me on a new unit. He was extremely thorough and friendly when communicating the various issues that my current unit had from wrong placement on the roof to insufficient return access, and ultimately walking me through his recommendation for a new unit and explaining the benefits.I definitely lika Hobaica and you will too if you choose to go with their services!
K M
K M
19:38 21 Jun 21
Customer service oriented. Mathew S. was personable, professional, informative, efficient, friendly and knowledgeable. Experience was positive and above and beyond expectation. Will be using them for all our properties. They consistently rise above and beyond the call.
Gerald Saur Jr
Gerald Saur Jr
15:05 20 Jun 21
Amer was very efficient, on time, and knowledgeable. He asked the right questions and found the problem quickly. The total service was great.
John Mardian
John Mardian
03:10 19 Jun 21
Mat, the tech who serviced our ac unit provided great customer service, technical knowledge and willingness to share his knowledge. Mat represents Hobaica very well, which is a company I recommend every chance I get.John Mardian
Joe
Joe
21:38 18 Jun 21
Excellent service. Ryan fixed the problem with our a/c with great professionalism

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